MidwestPercussion.com
19027-B South Jodi Road • Mokena, IL 60448 • 708.479.4300 • 800.282.DRUM
I went on their website yesterday and ordered a small item for a friend of mine’s birthday on Sunday. Under shipping choices I chose Priority Mail figuring 2-3 day delivery would most likely have it delivered by Friday or Saturday.
Then I get an e-mail from the seller today saying my item is shipping UPS for delivery on the 24th!! What the H**l?!?!?
I called their customer service, and after hearing “We have higher than normal call volume” about 20 times, I finally reached a (supposed) Customer Service Rep. I explained the problem to him and his first comment was “You couldn’t get it on Saturday, because UPS doesn’t deliver on Saturday.” Duh!! We’re talking about USPS which DOES deliver on Saturday!!
Long story/short, the manager was too busy to speak with me and they wouldn’t do anything to rectify the problem THEY CAUSED, so I canceled the order. I requested the manager call me, but he never did.
What a bunch of jerks! Save yourself a headache and buy elsewhere!!