I’ve bought some items from EBay in the past but recently I started selling and I have found plenty of flaws in the system which has led to lots of aggravation. I realize that EBay is massive, the amount of product sold and bought is enormous, but I think they can improve a few things; here are some of my complaints.
In the last 2 months I had 2 buyers who won my items and never paid, and never returned any of my e mails. I call these buyers dead beats. Maybe I’m in the lower percentage of people, but when I bid on an item, for one thing I don’t go out of town when the item is ending, normally I will sit in front of the computer and after the auction is done, if I won, I hit the pay now button, so I pay in like 2 minutes. It irritates me to no end why a person would bid on an item, not pay, and not even return a message. Ok, your dog died, I can accept that, you broke you arm, accepted, you got sick and are in bed, fine, just say something……..so now Ebay gives buyers 4 days to pay, which is ridiculous, it should not be more than 2 days Max, that’s plenty of time to log on your computer and hit one button right? In both cases I never heard from either buyer, I had to wait 4 days to file a case, another 4-5 days to cancel the transaction, now I still have the item that I THOUGHT I sold, and lost all the other potential bidders I had.
Another flaw is the fact EBay does not allow a seller to post negative feedback to warn other sellers about these dead beats. So now these same DB are out there bidding on stuff, they have no intention to buy causing stress for other sellers. Sorry sellers, I wanted to warn you about this guy but EBay won’t let me.
Now I’m in the middle of another issue that may cause me negative feedback, and I did nothing wrong. I sold a cymbal, I described is as used in mint condition, I showed a picture of the actual cymbal, so when the buyer got it, he sends me a message saying, this cymbal is dirty and may have a crack in the edge, do you want it back? . First of all, it was not dirty, it was just as seen in the picture I call it patina, which gives cymbals character, now he says and I quote “it may have a crack on the edge” what does that mean? It may have a crack, either it does or it doesn’t. I know it didn’t when I shipped it. Now this guy has buyer remorse, he bought something he either didn’t want, low on cash, or is looking for loop holes to return it. If I’m wrong, or I sent an item with a defect I will be the first to own up to it and refund the buyer. I plan on asking him if he continues to harass me, to send me a picture of the defect. Now I’m thinking he might have got the cymbal and played it with his band, smashed the hell out of it, cracked it (if it is in fact cracked) and now wants to return it. He can potentially give me negative feedback and hurt my reputation and I can’t do a thing about it. Sorry, I’m done for now.
