WOW.
He sent me a message a couple weeks ago wondering if there was anything he could do to repair his damaged reputation.
Funny thing is, I've never been, nor will I ever be, one of his customer.
My advice to all you guys with issues, open claims with paypal or your credit card company.
Get your refund and forget about this sad incident.
P.S. Drum Factory Direct are great to deal with.
I 2nd that drumfactory direct rules, placed a large order with them on Saturday had my package on Tuesday ! Very sorry to hear all the bad things you guys are going through with Drummaker.
Mr Squeefoo
We received your voice mail today for an update at 2:46 pm. Was in the shop packing and jumped back to my desk within the same hour to review any missed calls. Then also found your second more colorful voice mail left 45 minutes after the first at 3:30pm. I apologize that I was not able to answer your call during this 1 hour period. Quite busy wearing many hats these days.
I did immediately attempt to call you back.
Got your voice mail, left a message for you.
I waited and tried to call you again 1 hour later, just before heading off to UPS and closing up shop for the day.
Your order was taken on 1.1.14 for the single sheet of gloss material. After our shop move, stock was low on many wrap colors, especially a top seller like your simple gloss.
Now back up and running at the new shop space, we are getting wrap restocks almost weekly, about every 7-10 days. Your color was forced to be produced with a master run and is slotted to hit us in the next week. We could not restock only your one sheet.
We have sent a number of emails to you during this time with no reply. Maybe they are going to spam or a bad address. Thus our efforts to respond to you here.
We realize the delay on your sheet has reached a point that is unacceptable to you. Yet have not received any requests from you to cancel your order, so your shipment is still set for next week.
We would be glad to offer help with a cancellation and immediate refund, if this is your desire. Please contact us directly with your instructions on how you'd like to proceed.
As I mentioned in both voice mails left for you today, I will keep you on my call back list for tomorrow.
We are here to help you.
